Covet & Crave Ltd is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you. We will not pass on your personal, credit or debit card details to any third party.  We will never ask for your personal details via email. If you receive an unsolicited email asking you for your covetandcrave.co.uk log in details, please contact us immediately.

Data Protection Act 1988

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

(a) To register you with our website and to administer it.

(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

Cookies

There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

RETURNS POLICY

If you want to return something, for any reason at all, that’s just fine. You have up to 28 days to make your mind up about any order. As long as we receive the returned item within 28 days of the receipt of your order, we’ll exchange or refund it, no questions asked.

Sale items work slightly differently. These have a seven-day return policy so that we still have a chance to get it back into stock before the sale ends.

 

RETURNS 

We thought about offering to pay for returns, but to do that would mean we’d need to absorb the costs in other areas – for example putting up the price of our products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to ask you to pay to return goods.  It’s a good idea to send your items recorded delivery too.  Just in case.

 

WHERE TO SEND RETURNS

If you are returning goods for refund or exchange please send them to:



Covet & Crave

417 Lord Street

Southport

Merseyside PR9 0AG